> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/sac-360/sac-360-common-questions/sac-360-basic-message-edits.md).
# SAC 360° - Basic Message Edits
The SAC 360° message editor allows you to customize the content of support interactions using text formatting and attaching files. These features can be used during the interaction, providing clearer and more professional communication.
> **Important:** Text formatting is compatible only with the **WhatsApp (Official API and WhatsApp Web)**. In channels such as **Instagram** and **Messenger**, these formats will not be displayed.
***
#### Text Formatting
**Bold**
To highlight text in **bold**, use an asterisk (`*`) at the beginning and end of the word or phrase.
**Examples:**
```
*Hello, Visitor!*
```
Result:
**Hello, Visitor!**
```
Hello, *Visitor!*
```
Result:
Hello, **Visitor!**
***
**Italic**
To apply the **italic**, use an underscore (`_`) at the beginning and end of the word or phrase.
**Examples:**
```
_Hello, Visitor!_
```
Result:
*Hello, Visitor!*
```
Hello, _Visitor!_
```
Result:
Hello, *Visitor!*
***
**Strikethrough**
To strike through text, use the tilde character (`~`) at the beginning and end of the word or phrase.
**Examples:**
```
~Hello, Visitor!~
```
Result:
~~Hello, Visitor!~~
```
Hello, ~Visitor!~
```
Result:
Hello, ~~Visitor!~~
***
### Attaching Files
During a support interaction, it is possible to send various types of files, such as:
* Images;
* Documents (PDF, Word, Excel, etc.);
* Videos;
* Audio files;
* Other compatible files.
To attach a file, you can:
* Drag the file directly to the chat window; or
* Click the icon for **Attach File** in the message field and select the desired file.
***
### Using the Features in SAC 360°
In addition to creating manual support interactions, all these features are also available directly during a support interaction in the **SAC 360º**. This makes it possible to format messages, attach files, and send customized content without the need to insert elements manually or use external tools.
These features make communication more practical, organized, and professional, contributing to a better customer service experience.
