360° Customer Service - Action Bar
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The Action Bar of the SAC 360º allows quick actions to be performed on selected tickets in the queue.
It appears when one or more tickets are selected, allowing the agent to manage these tickets quickly without having to open each conversation individually.
The available actions may vary depending on the ticket stage.
When the ticket is in the stage Waiting, the following actions become available:
🔹 Deselect Removes the selection from the marked tickets.
🔹 Block Blocks the ticket so that only the user who performed the block can start the ticket.
🔹 Start Starts the selected ticket, moving it to the stage In Progress.
🔹 Delete Tickets Removes the selected tickets from the queue.
When the ticket is in the stage In Progress, the available actions are:
🔹 Deselect Removes the selection from the marked tickets.
🔹 Block Blocks the ticket to prevent other users from taking over or performing actions on it.
🔹 Resolve Ends the ticket, indicating that the customer's request has been resolved.
🔹 Delete Tickets Removes the selected tickets.
The Action Bar can be shown or hidden in the SAC settings.
To configure it:
1️⃣ Access the SAC 360º 2️⃣ Click the gear icon ⚙️ in the lower-right corner of the screen 3️⃣ Access Service Settings 4️⃣ Enable or disable the option Show Action Bar
This setting allows the interface to be adapted to the needs of the support operation.
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