> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-estimated-closing-dates-overdue.md).
# CRM - Automations in CRM with the condition "Estimated Closing Dates Overdue"
With this automation in place, you'll be in a better position to track sales opportunities and ensure that no important closing date is forgotten. This can help improve the efficiency and effectiveness of your sales team and keep your customers satisfied.
Go to the **CRM**, and click on **Automations**;
Define the **title** and the **condition**, which, in this case, will be '*Expected closing date overdue*'.
Configure the **condition** that must be met for the **automation to be triggered**.
Determine what you want the CRM to do when the condition is met.
In the example, we will use '**Send a WhatsApp message to the employee**'. This will alert the employee about the delay in the expected closing date.
*But you can define other conditions, such as:*
'**Send an email to the lead'**: Automatically send an email to the lead informing them about the delay in the closing date and offering a new date.
Configure the message to be sent to your employee. Enter the account the message will be sent from, the account that will receive it, and describe the message.
After saving your automation, click on the '**Play**' icon to activate it.
*With the automation configured, whenever an expected closing date is overdue, your employee will receive a WhatsApp notification to be alerted about the delay and take the necessary action.*
**See similar articles:**
{% content-ref url="/pages/80e6c8e4d3ddf5ed225a8e8dff4239bc17b5bde0" %}
[CRM - Automations](/en/topics/general/crm/crm-automations.md)
{% endcontent-ref %}
{% content-ref url="/pages/4a1c7e56fdf5b057a091070b52862d8b0cbe813f" %}
[CRM](/en/topics/general/crm.md)
{% endcontent-ref %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.sprinthub.com/en/topics/general/crm/crm-automations/crm-automations-in-crm-with-the-condition-estimated-closing-dates-overdue.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
