# Contacts - How to Create a Manual Case for a Contact

<figure><img src="/files/b2a1f706ff3a495879170e47e15960458801bdd4" alt=""><figcaption></figcaption></figure>

Creating a service manually for a lead is an essential process to ensure personalized and efficient support. This article will guide you through the process of starting a service from the lead page, using different WhatsApp Web and API accounts available in the system.

### Step-by-step to Create a Service Manually

#### 1. Accessing the Lead Page

To start a service, you must first access the lead page within the system. This page contains detailed information about the lead, including their contacts, previous interactions, and data relevant to the service.

#### 2. Locating the "Start Service" Button

At the top of the lead page, there is a green button called **"Start Service"**. This button is the key to starting a new service manually.

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#### 3. Choosing the WhatsApp Account

By clicking the button **"Start Service"**&#x61; modal window will be displayed with the list of accounts available to perform the service. These accounts may include:

* **WhatsApp Web**
* **WhatsApp API**

All accounts linked to the system will appear in this list, allowing the user to choose the most appropriate one for the service.

<figure><img src="/files/7731e0e51e0ae101391143593f6a92b13d3b7260" alt=""><figcaption></figcaption></figure>

#### 4. Creating the Service

After selecting the desired account, simply click the **"Create Service"**. The system will open a new service modal where it will be possible to start the conversation with the lead.

<figure><img src="/files/8b1dac9a53e9aed00cf108e77dc16ec53fdec4fa" alt=""><figcaption></figcaption></figure>


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