> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-archive.md).
# Contacts - How to Archive
Contact archiving allows you to keep your database organized, removing records that should no longer take part in automations, campaigns, and platform communications.
{% hint style="danger" %}
### **Important:**
Archived Contacts stop participating in **any automation or sending**, including CRM, SAC, Automation Flows, Message Queues, and Email Marketing campaigns.
{% endhint %}
{% hint style="info" %}
đź’ˇ **Archived Contacts are not counted toward your plan's Contact limit**, helping to organize the database and optimize the contracted usage.
{% endhint %}
Check below how to archive your Contacts.
### How to archive Contacts
#### Access the “Contacts” feature
**Menu → General → Contacts**\
Or type the name of the feature in the **Find Services**.
{% embed url="" %}
#### Select the Contacts
In the list, select the **Contacts** you want to archive.
Selection can be made:
* Individually;
* In bulk.
After selecting the **Contacts**:
* Click on the **action bar**;
* Click the option **“Archive”**.
***
### Archiving rules
#### Contacts with open Opportunities
It is not possible to archive **Contacts** that are linked to **open Opportunities**.
This rule prevents the loss of important information and avoids interrupting ongoing negotiations.
#### Archived Contacts do not participate in automations
After being archived, the **Contacts** stop participating in any type of automation or platform communication.
This includes:
* Automation Flows;
* SAC;
* CRM;
* Message Queues;
* Email Marketing campaigns.
This way, Contacts will remain without receiving communications until they are unarchived.
***
### Best practices for archiving
#### Clean up the contact database
Use archiving to keep your database organized, removing **Inactive Contacts** or those that should no longer receive communications.
#### Review automations before archiving
Before archiving a **Contact**, check whether it does not participate in active automations or important flows, avoiding impacts on your communication strategy.
#### Create an organization routine
Carry out archiving periodically to keep the database more organized, avoid an excess of unnecessary contacts, and make your communication more assertive.
***
### How to unarchive Contacts
The unarchiving process works in a similar way to archiving.
You can unarchive the **Contacts** manually, using the same selection method:
* Select the **Contacts** desired;
* Click on the **action bar**;
* Click the option **“Unarchive”**.
Unarchiving can also be done automatically through:
* **API**;
* **Chatbot**;
* **Forms**.
Check the articles below for more details about each unarchiving method:
{% content-ref url="/pages/a9f50d1242ac6b641f4568e90ae6069b8c20970b" %}
[API - How to Retrieve or Delete Archived Leads](/en/topics/api/api-how-to-retrieve-or-delete-archived-leads.md)
{% endcontent-ref %}
{% content-ref url="/pages/718ea67a2d1dd30acade9148785698d2dfe9b15f" %}
[Chatbot - Unarchive Contacts](/en/topics/convert/chatbot/chatbot-initial-settings/chatbot-unarchive-contacts.md)
{% endcontent-ref %}
{% content-ref url="/pages/f662cd10fd2fb03a379540bb1ea73e5181dbb364" %}
[Forms - Unarchiving Leads](/en/topics/convert/forms/forms-common-questions/forms-unarchiving-leads.md)
{% endcontent-ref %}
***
### Conclusion
The archiving of **Contacts** is an important feature for keeping your database organized and ensuring more efficient management of records on the platform.
In addition to preventing inactive Contacts from participating in automations and communications, the **archived Contacts are also not counted toward the plan's Contact limit**, helping with organization and database optimization.
Before archiving, make sure the **Contact does not have open Opportunities** and that it does not participate in flows important to your strategy. That way, you avoid unwanted impacts and maintain more accurate communication.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-archive.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.