> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-how-to-archive.md).

# Contacts - How to Archive

Contact archiving allows you to keep your database organized, removing records that should no longer take part in automations, campaigns, and platform communications.

{% hint style="danger" %}

### **Important:**

Archived Contacts stop participating in **any automation or sending**, including CRM, SAC, Automation Flows, Message Queues, and Email Marketing campaigns.
{% endhint %}

{% hint style="info" %}
💡 **Archived Contacts are not counted toward your plan's Contact limit**, helping to organize the database and optimize the contracted usage.
{% endhint %}

Check below how to archive your Contacts.

### How to archive Contacts

#### Access the “Contacts” feature

**Menu → General → Contacts**\
Or type the name of the feature in the **Find Services**.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FpqJ8SrYfI1Njwa2jZ9mR%2Fimage.png?alt=media&amp;token=b8a97d6c-d43f-48fd-bfb7-ce1c70898fc5" alt=""><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/Ez4SydMkuRE>" %}

#### Select the Contacts

In the list, select the **Contacts** you want to archive.

Selection can be made:

* Individually;
* In bulk.

After selecting the **Contacts**:

* Click on the **action bar**;
* Click the option **“Archive”**.

***

### Archiving rules

#### Contacts with open Opportunities

It is not possible to archive **Contacts** that are linked to **open Opportunities**.

This rule prevents the loss of important information and avoids interrupting ongoing negotiations.

#### Archived Contacts do not participate in automations

After being archived, the **Contacts** stop participating in any type of automation or platform communication.

This includes:

* Automation Flows;
* SAC;
* CRM;
* Message Queues;
* Email Marketing campaigns.

This way, Contacts will remain without receiving communications until they are unarchived.

***

### Best practices for archiving

#### Clean up the contact database

Use archiving to keep your database organized, removing **Inactive Contacts** or those that should no longer receive communications.

#### Review automations before archiving

Before archiving a **Contact**, check whether it does not participate in active automations or important flows, avoiding impacts on your communication strategy.

#### Create an organization routine

Carry out archiving periodically to keep the database more organized, avoid an excess of unnecessary contacts, and make your communication more assertive.

***

### How to unarchive Contacts

The unarchiving process works in a similar way to archiving.

You can unarchive the **Contacts** manually, using the same selection method:

* Select the **Contacts** desired;
* Click on the **action bar**;
* Click the option **“Unarchive”**.

Unarchiving can also be done automatically through:

* **API**;
* **Chatbot**;
* **Forms**.

Check the articles below for more details about each unarchiving method:

{% content-ref url="/pages/a9f50d1242ac6b641f4568e90ae6069b8c20970b" %}
[API - How to Recover or Delete Archived Leads](/en/topics/api/api-how-to-recover-or-delete-archived-leads.md)
{% endcontent-ref %}

{% content-ref url="/pages/718ea67a2d1dd30acade9148785698d2dfe9b15f" %}
[Chatbot - Unarchive Contacts](/en/topics/convert/chatbot/chatbot-initial-settings/chatbot-unarchive-contacts.md)
{% endcontent-ref %}

{% content-ref url="/pages/f662cd10fd2fb03a379540bb1ea73e5181dbb364" %}
[Forms - Unarchive Leads](/en/topics/convert/forms/forms-common-questions/forms-unarchive-leads.md)
{% endcontent-ref %}

***

### Conclusion

The archiving of **Contacts** is an important feature for keeping your database organized and ensuring more efficient management of records on the platform.

In addition to preventing inactive Contacts from participating in automations and communications, the **archived Contacts are also not counted toward the plan's Contact limit**, helping with organization and database optimization.

Before archiving, make sure the **Contact does not have open Opportunities** and that it does not participate in flows important to your strategy. That way, you avoid unwanted impacts and maintain more accurate communication.