# Contacts - Modify Data: How to change information via Automation

To help modify contact data, such as correcting phone number, name, email, or other registered fields, you can use SprintHub through the **CRM Automation** or **Automation Flow**.

> ⚠️ **Attention:** Carefully check the configured fields to avoid incorrect changes to contact data.

### Via SAC or CRM Automation

Contact data modification can be carried out through **CRM Automation** or through **SAC Automation**, allowing information to be updated automatically without the need for manual editing.

This feature is widely used to correct or standardize contact data according to your service and organization strategy.

{% embed url="<https://youtu.be/DTMhrNrdfyA>" %}

#### Usage examples

You can use automation to:

* Correct phone numbers without country code;
* Update the contact name;
* Change registered email;
* Fill in or modify custom fields;
* Adjust WhatsApp or mobile phone information;
* Standardize data received from integrations, forms, or imports.

> ⚠️ **Attention:** Before activating the automation, carefully review the configured fields to avoid incorrect changes to contact data.

The configuration can be done through the **CRM Automation** as well as through the **SAC Automation**, according to the needs of the automated process.

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### Via Automation Flow

#### 1. Create a new flow

Access **Automation Flow** and click **“+ New”**.

#### 2. Configure the flow

Fill in the initial information:

* **Name:** enter a descriptive name for the flow;
* **Description:** state what will happen during execution;
* **Segment:** select a segment of your preference;
* **Access permissions:** define which users or departments will be able to access the flow.

> Leaving users and departments blank will allow access for everyone in the system.

* **Category:** optional;
* **Allow contacts to restart the flow?:** configure according to your strategy.

If configured as **“YES”**, the contact may go through the flow more than once.

After configuring, click **“Open Builder”** to start building the flow.

#### 3. Build the flow

In the builder, click the **orange dot** and select **“Action”**.

#### 4. Configure the action

Select the option **“Modify Contact data”** and configure the desired fields.

Here, the **Token** will be used to automatically update the data.

After finishing, click **“Save and close”**. The flow will start running according to the configured settings.

{% embed url="<https://youtu.be/MxjemPZgtN0>" %}

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