> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-contact-files.md).

# Contacts - Contact files

Use the contact files to attach and link documents, images, videos, audio, and other items to the contact.

{% embed url="<https://youtu.be/vdaHm_gtEzg>" %}

***

## Contact

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fwvjrr9oOvvkAyTLcAvtN%2Fimage.png?alt=media&amp;token=620a0e8c-2c80-4468-802f-1f423750b935" alt=""><figcaption></figcaption></figure>

The image above shows where the screen with the contact files is; in this image, it shows a contact with no file attached. Therefore, it will appear like this, with the message "No file attached".

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FPh4UoIjNKy6yEKRhVduK%2Fimage.png?alt=media&amp;token=bf305c1c-c07b-4a84-98a5-041f93d9f3d8" alt=""><figcaption></figcaption></figure>

After attaching files, you will be able to see a list with all the files, with important data such as preview, name, size, format, category, owner, and creation date.

* The format is obtained through its extension or file metadata, for greater accuracy about the source of the data;
* The category indicates which part of the system the upload or attachment of the file linked to the contact was made from;
* The owner will always be the user who attached the file to the contact;

In file options, we have:

* Open file: opens a new tab to view the file;
* Get data with AI, Transcribe audio with AI, or Summarize document with AI: these are actions for those who subscribe to the AI module to extract information from files;
* Rename: to edit the file name and description;
* View properties: function to get more details about the file;
* Delete: unlinks the file from the contact but does not delete it from the system;

For the best use, it is possible to filter the files using the following features:

* Owner filter: choose which users will be used to filter the files;
* Type filter: choose which types of files can be shown (e.g., audio, video, etc.);
* Category filter: choose which categories can be shown (e.g., support tickets);
* Range filter: choose the time range to filter the files based on the creation date;

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FkkdWmLyawg6du58MgwV7%2Fimage.png?alt=media&amp;token=5d28ade3-ed8d-4730-8b6b-16822fe4976c" alt=""><figcaption></figcaption></figure>