Contacts - Add to “Do Not Contact”

In SprintHub, you can set certain contacts to no longer receive automated messages via WhatsApp or Email. This feature is useful for avoiding unwanted sends, respecting the contact's privacy, and maintaining more assertive communication.

Step by step to enable the block

1. Access the "Leads" feature

   • Through the “Find Services” menu or by typing the name directly into the search bar.

2. Find the desired contact

   • In the contact record, click on “Other Actions” (three-dot icon).

3. Select “Add to ‘Do Not Contact’”

   • Choose the type of block:

     • WhatsApp

     • Email

     • Both (checking the options in the checkbox)

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What happens after the block

• In the contact's profile, a notice indicating that message sending is blocked for the selected channel(s).

• Automated messages via automation will not be sent while the block is active.

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How to remove the block

• Simply click the block option shown in the contact's profile.

• The status will be updated and message sending will be allowed again

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CONCLUSION: The feature “Do Not Contact” from SprintHub is a practical way to manage your contact base and avoid unwanted communications. With it, you gain more control over your automations and improve the experience of your leads.