> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-add-to-do-not-contact.md).
# Contacts - Add to “Do Not Contact”
In SprintHub, you can set certain contacts to no longer receive automated messages via **WhatsApp** or **Email**. This feature is useful for avoiding unwanted sends, respecting the contact's privacy, and maintaining more assertive communication.
#### Step by step to enable the block
1. **Access the "Leads" feature**
* Through the “Find Services” menu or by typing the name directly into the search bar.
2. **Find the desired contact**
* In the contact record, click on **“Other Actions”** (three-dot icon).
3. **Select “Add to ‘Do Not Contact’”**
* Choose the type of block:
* **WhatsApp**
* **Email**
* **Both** (checking the options in the checkbox)
***
#### What happens after the block
* In the contact's profile, a **notice indicating that message sending is blocked** for the selected channel(s).
* Automated messages via automation will not be sent while the block is active.
***
#### How to remove the block
* Simply click the block option shown in the contact's profile.
* The status will be updated and message sending will be allowed again
***
**CONCLUSION:**\
The feature **“Do Not Contact”** from SprintHub is a practical way to manage your contact base and avoid unwanted communications. With it, you gain more control over your automations and improve the experience of your leads.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-add-to-do-not-contact.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
