> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/contacts-add-to-do-not-contact.md).

# Contacts - Add to “Do Not Contact”

In SprintHub, you can set certain contacts to no longer receive automatic messages via **WhatsApp** or **Email**. This feature is useful to prevent unwanted sends, respect the contact's privacy, and maintain more assertive communication.

#### Step-by-step to enable the block

1. **Access the "Leads" feature**
   * Through the “Find Services” menu or by typing the name directly in the search bar.
2. **Locate the desired contact**
   * In the contact record, click **“Other Actions”** (three-dot icon).
3. **Select “Add to ‘Do not contact’”**
   * Choose the type of block:
     * **WhatsApp**
     * **Email**
     * **Both** (by checking the options in the checkbox)

<figure><img src="/files/6dc8f3d41c5791ded3086201c56b0ff209779910" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/2eac67797515f59912fcef3ad36ab9862b56704d" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/edc4de670693bfc82b8929a46bf915934a68ba64" alt=""><figcaption></figcaption></figure>

***

#### What happens after the block

* On the contact's profile, a **notice will appear informing that message sending is blocked** for the selected channel(s).
* Automatic messages via automation will not be sent while the block is active.

<figure><img src="/files/0ded6cf7e130a64aa1f22147da23b51bd263e803" alt=""><figcaption></figcaption></figure>

***

#### How to remove the block

* Just click on the block option displayed on the contact's profile.
* The status will be updated and message sending will be allowed again

<figure><img src="/files/8524a2570b33aced1b3b54ebb85354c563fe6bd0" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/970c0b4f342f25253f472aba9f5367d8c73b9c28" alt=""><figcaption></figcaption></figure>

***

**CONCLUSION:**\
The feature **“Do not contact”** in SprintHub is a practical way to manage your contact base and avoid unwanted communications. With it, you gain more control over your automations and improve your leads' experience.


---

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