> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/anonymous-contacts-what-are-they-and-how-to-view-them.md).

# Anonymous Contacts - What are they and how to view them?

### What are Anonymous Contacts?

The **Anonymous Contacts** come from visits to your website made by users who **did not fill out forms or identify themselves**.

SprintHub can capture these visits through a **tracking setup**, bringing some visitor information, such as:

* **IP**
* **City and State**

If you want to set up this tracking on your website, **click here**.

{% content-ref url="/pages/0f2ebf365a1785186dc7e1bf5875ce7d9b1ddca9" %}
[Tracking](/en/topics/system-settings/tracking.md)
{% endcontent-ref %}

#### SprintHub Landing Pages already have automatic tracking

The **Landing Page** or **AI Landing Page** created in SprintHub **already has tracking configured automatically**, so no additional setup is needed.

In addition, if the page **does not have any means of identification**, such as:

* **Forms**
* **WhatsApp shortened link**

the visits made may be recorded as **Anonymous Contacts**.

***

### What is the difference between Anonymous Contacts and Identified Contacts?

#### Identified Contacts

These are the contacts that **already have a record in SprintHub**, containing information registered in the platform, such as name, phone number, email, and other filled-in data.

#### Anonymous Contacts

These are website visitors who **still do not have identification in the platform**, that is, **do not have a record or complete information within SprintHub**.

***

### How to find Anonymous Contacts?

#### 1. Access the “Contacts” feature

**Menu → General → Contacts**\
Or type the name of the feature in the **Find Services**.

<figure><img src="/files/3428133a6334fe6daafe36fa3c843f578282d5fa" alt=""><figcaption></figcaption></figure>

#### 2. View Anonymous Contacts

Click the icon indicated below to view the **Anonymous Contacts**.

<figure><img src="/files/4d82a376da776aae0f4f90260447d7c9e56dc649" alt=""><figcaption></figcaption></figure>

> **Note:** If tracking is not configured on an external website, **there will be no Anonymous Contacts available to view**.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/anonymous-contacts-what-are-they-and-how-to-view-them.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.