Anonymous Contacts - What are they and how to view them?

What are Anonymous Contacts?

The Anonymous Contacts come from visits to your website, made by users who did not fill out forms or identify themselves.

SprintHub is able to capture these visits through a tracking configuration, bringing some visitor information, such as:

• IP

• City and State

If you want to configure this tracking on your website, click here.

Tracking

SprintHub Landing Pages already have automatic tracking

The Landing Page or AI Landing Page created in SprintHub already has tracking configured automatically, so no additional configuration is needed.

In addition, if the page does not have any means of identification, such as:

• Forms

• WhatsApp shortened link

the visits made may be recorded as Anonymous Contacts.

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What is the difference between Anonymous Contacts and Identified Contacts?

Identified Contacts

Are the contacts that already have a registration in SprintHub, containing information recorded on the platform, such as name, phone number, email, and other filled-in data.

Anonymous Contacts

They are website visitors who still do not have identification on the platform, that is, do not have a registration or complete information within SprintHub.

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How to find Anonymous Contacts?

1. Access the “Contacts” feature

Menu → General → Contacts Or type the feature name in Find Services.

2. View Anonymous Contacts

Click the icon indicated below to view the Anonymous Contacts.

Note: If tracking is not configured on an external website, there will be no Anonymous Contacts available for viewing.