> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/general/contacts/leads-common-questions/anonymous-contacts-what-are-they-and-how-to-view-them.md).

# Anonymous Contacts - What are they and how to view them?

### What are Anonymous Contacts?

The **Anonymous Contacts** come from visits to your website made by users who **did not fill out forms or identify themselves**.

SprintHub can capture these visits through a **tracking setup**, bringing some visitor information, such as:

* **IP**
* **City and State**

If you want to set up this tracking on your website, **click here**.

{% content-ref url="/pages/0f2ebf365a1785186dc7e1bf5875ce7d9b1ddca9" %}
[Tracking](/en/topics/system-settings/tracking.md)
{% endcontent-ref %}

#### SprintHub Landing Pages already have automatic tracking

The **Landing Page** or **AI Landing Page** created in SprintHub **already has tracking configured automatically**, so no additional setup is needed.

In addition, if the page **does not have any means of identification**, such as:

* **Forms**
* **WhatsApp shortened link**

the visits made may be recorded as **Anonymous Contacts**.

***

### What is the difference between Anonymous Contacts and Identified Contacts?

#### Identified Contacts

These are the contacts that **already have a record in SprintHub**, containing information registered in the platform, such as name, phone number, email, and other filled-in data.

#### Anonymous Contacts

These are website visitors who **still do not have identification in the platform**, that is, **do not have a record or complete information within SprintHub**.

***

### How to find Anonymous Contacts?

#### 1. Access the “Contacts” feature

**Menu → General → Contacts**\
Or type the name of the feature in the **Find Services**.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FtUaFKXhItpv4a7J5UfUQ%2Fimage.png?alt=media&amp;token=22554d48-4a69-44bc-bed4-dac6d449dde5" alt=""><figcaption></figcaption></figure>

#### 2. View Anonymous Contacts

Click the icon indicated below to view the **Anonymous Contacts**.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FUbqO8umBSwBL4NdNSzQJ%2Fl2.png?alt=media&amp;token=ee17ccbe-9dc8-4142-bd9e-c8b0a3341bac" alt=""><figcaption></figcaption></figure>

> **Note:** If tracking is not configured on an external website, **there will be no Anonymous Contacts available to view**.