Chatbot - Outside Business Hours
In this video, you will learn how to set up an "After Hours" chatbot using SprintHub's custom schedule. This feature allows you to automate responses outside business hours, ensuring professional service even when your team is not available. Situation: Imagine that you have a customer service operation from Monday to Friday from 9 a.m. to 6 p.m., and want to view the service requests that arrived outside business hours at a certain stage in SAC 360. Check out the step-by-step guide to this strategy below! 🎥✨
Last updated
Was this helpful?