Chatbot - Unarchive Contacts

In SprintHub, reactivating archived Contacts is simple: just reach out again through Customer Service and go through a chatbot configured to perform automatic unarchiving.

Important:

The Contact will only be unarchived if the instance is still within the Lead limit allowed by the subscribed plan.

To learn more about how to archive a Contact, see the article: Contacts - How to Archive.

Contacts - How to Archive

How to configure the chatbot to unarchive Contacts

Follow the steps below to create and configure your chatbot.

1. Create the Chatbot

Access the Chatbot through the “Find Services” or type the name in the search to find the feature.

To create a new chatbot, click on “+ New”.

To learn more about how to create a chatbot, see the article below:

Chatbot - First Steps

---

2. Configure the Chatbot

Fill in the information below:

Title Set a descriptive name to easily identify the chatbot.

Description Add a description detailing the chatbot's purpose and how it works.

Trigger Configure when the chatbot will be triggered. At this stage, you can define:

• Triggers;

• Conditions;

• Operating hours;

• Startup settings;

• Other additional options.

These settings ensure that the chatbot works according to the desired strategy.

After configuring, click on “Open Builder” to create the bot flow with its actions and conditions.

Important settings

Allow Leads to talk to the bot multiple times? This option should be set according to your strategy.

• YES: the Lead will go through the chatbot whenever the configured trigger is activated;

• NO: the Lead will go through the flow only once.

Automatically unarchive the Lead when the chatbot starts? When selecting “YES”, the chatbot will automatically unarchive the Contact.

Attention: unarchiving will only happen if the instance is within the Lead limit allowed by the plan.

How to use this feature

After setup, when an archived Lead reaches out again through Customer Service and the chatbot is triggered, it can be automatically unarchived, allowing service to resume and new conversion opportunities to arise.

Conclusion

The automatic unarchiving feature via chatbot allows you to recover archived Leads in a practical and automated way, making it easier to resume the relationship with the contact.

However, it is important to monitor the Lead limit available in the instance, as this can directly impact the automatic reactivation of archived Leads.