Chatbot - New Look
SprintHub has just launched a new version of its chatbot builder, bringing a series of visual and functional improvements that promise to further optimize automated support. Next, we will explore the main new features of the Chatbot V.2 and how they can benefit your lead communication processes.
Chatbot V2 updates
With the goal of making the system more robust and intuitive, SprintHub introduced the following new features:
Global Triggers, Conditions, and Actions Now, it is possible to configure global triggers and actions that apply to various parts of the system, offering more flexibility when creating interaction flows. This means you can define specific rules to trigger automated responses or modify the conversation flow in an integrated way.
Better Processing and Response Time One of the most notable improvements is the increase in processing speed, providing faster responses for leads. This ensures more agile and efficient service, which is essential for maintaining customer engagement.
Creating a new chatbot
As soon as you click "New", the following screen will open:
Name: which will be used to locate the chatbot in automations, manual starts, and lead history
Description: Optional; it will appear on the chatbot screen explaining basically what it is for.
Published: If it is set to "No", it is considered frozen, which basically means it is not yet ready to be used or has been paused; if "Yes", it is published and can be used in the support operation.
"Allow the bot to talk to the lead multiple times?" : It works like the "single activation per lead" function, where it will only activate once for that lead if "No", regardless of where it is called from (Automation, trigger, manual, etc.).
"Allow the bot to be activated manually?" : If it is not activated by automation, you can set it to be activated manually by the sales rep, directly in the support chat. Likewise, you can disable this option.
Chatbot triggers for initialization
This area of the chatbot is explained more clearly in another article below:
In this one, we will talk about the main changes:
Clicking on a new trigger will open the following modal:
It includes:
Main Triggers: "What does the lead need to do for the chatbot to be triggered" where you can choose several fields similar to what exists in automation flows, SAC 360, and CRM, plus the chatbot's own specific features.
Additional Conditions: "It was triggered, but does it match what is needed to carry out the service?" You can add several conditions before starting that lead's service and even invert conditions, showing whether the lead did or did not do something, whether a field is missing or not, etc.
Example: I need the lead to have a valid phone number and to "have" the "completed" tag; however, the tag condition is inverted, which means I need them to NOT have the "Completed" tag
Limit schedules: Through a custom schedule, for which we have an article explaining how to create it:
Initialization configuration: Which account it will operate in (WhatsApp, Messenger, Instagram)
Additional configuration: Trigger name.
An example of a chatbot trigger:
It will only be activated if the lead interacted with a Meta ad, has a valid phone number, and DOES NOT HAVE the "completed" tag; it will be activated during business hours from 09:00 to 18:00 based on the "test" schedule and will be activated only for WhatsApp.
After saving it, it will look like this:
Now let's move on to the builder:
Tools in the Builder
In addition to performance improvements, the chatbot builder now offers new tools to make flow creation and visualization easier:
Internal Simulator Now you can test your chatbot directly in the builder using the internal simulator. This lets you see how leads will interact with the bot without needing to publish it first.
Customer Service Observer Another new feature is the customer service observer, which makes it possible to identify specific words during support. With this, you can configure automatic responses based on terms or phrases detected in the conversation.
Dark Mode and Light Mode To provide more visual comfort, the option to switch between dark mode and light mode has been implemented, according to your preference.
Layout Reorganizer Now it is even easier to organize your chatbot layout with the layout reorganizer function. With this tool, you can drag and rearrange conversation blocks, making it easier to create complex flows.
Search Block The block search function was introduced to speed up the creation process. In large chatbot projects, finding a specific block can take time. Now, you can quickly search by the desired block name and access it directly.
Advanced Block Customization
The new builder also allows you to change the color of interaction blocks. With this, you can visually categorize different types of blocks (such as actions, conditions, messages, etc.), making it easier to organize the communication flow.
What can happen to old chatbots?
You can still edit them, but new chatbots can only be created in the updated version. Here is how it was divided right when accessing the chatbot module:
This new version of Chatbot V2 not only improves performance and usability, but also offers tools that make creating and managing chatbots more practical and visually organized. These improvements allow companies to provide faster and more personalized support to leads, with efficient automations that adapt to different interaction scenarios.
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