# Chatbot – Expected Response Configuration for Media

#### Your chatbot can receive media messages as the expected response to a question, including audios, images, and files. Additionally, these media can be saved into the Lead fields.

Follow the steps below to create and configure your chatbot:

1. **Create the ChatBot:**

* Go to the chatbot via “Find Services”. Or just type the name, and the feature appears.
* To create, click “+ New”.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeGze3mIE6aoBfzYrEX30vYIxbVyxm3oI5iXil4VGRQrL_vlyWQd7WJy6AzXGlZUek0cYGZGxJ2UsMti5RVF9W0L5RTLmJZRpxp0UIxtppH0HBBCmB8F40cOD84dP89EvMU1RLmhg?key=0fGYKf7qJPKHT1rQEl8_YAfj" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdgc2VA4mU3t0ym_N_sTNmmouc21I52HZ6gZ6g54AtqKd3UW6yY2tFIGs1yfFwoYXT5jWDIAFUSf0gDmgp3mlqaYOTasmpdx-WZnCiP6PuA_iiCIh7R0qgfpj10loiErepWYAhuMw?key=0fGYKf7qJPKHT1rQEl8_YAfj" alt=""><figcaption></figcaption></figure>

2. **Configure and Create:**

* **Enter a Title:** Give a descriptive name to your chatbot
* **Enter a Description:** Describe in detail the chatbot's content and functionality.
* **Set up a Trigger:** At this stage, you can define triggers, conditions, operating hours, startup settings, and other additional options. These definitions will ensure your chatbot operates efficiently and according to the desired settings.
* **Click** on “Open Builder” to create the bot with your actions and conditions.
* **Allow leads to talk to the bot multiple times?:** It depends on your strategy.\
  If you leave it as “YES”, it will go through the bot every time the configured trigger is activated.
* **Unarchive the lead automatically when starting the chatbot?:** If the answer is yes, the chatbot will perform the unarchiving of Leads. However, attention: the Lead will only be unarchived if the instance is within the limit allowed by the plan.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXePkJ05AJLHvqq1DGMjR9H6Su_eXqGX3xjyQbCFnu9ChpQJBklHXT8ksULmyMv0zALDtH9e24YV7KMt3fUJ7gpe_lAc6kb1atifqDso_lbvKo0hIATK22qwUU2eL5T4puEkqq3H?key=0fGYKf7qJPKHT1rQEl8_YAfj" alt=""><figcaption></figcaption></figure>

3. **Building the ChatBot trigger:**

{% embed url="<https://youtu.be/bBS18HLDyU0>" %}

**CONCLUSION:**

The use of this feature expands the chatbot's interactivity, allowing for more dynamic and complete communication. Besides improving the user experience, storing media in the Lead fields makes it easier to track and manage the received information, making the process more efficient and personalized.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sprinthub.com/en/topics/convert/chatbot/chatbot-common-questions/chatbot-expected-response-setup-for-media.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.