WhatsApp groups are a great way to centralize communication with customers, teams, or communities. In SprintHub, although it is not yet possible to create specific automations for groups, it is fully feasible to manage and monitor the interactions that occur in them through SAC 360.
As long as the number integrated with SprintHub is also present in the group, the messages sent will be displayed on the platform as leads linked to a multi-number — which means the group is not treated as an individual contact, but can still be managed with all the features of a regular lead.
SprintHub automatically classifies groups as Leads, allowing you to organize and record important information, such as name, tags, segments, and relevant notes. Additionally, it is possible to look up a group's record by searching the corresponding number, ignoring the "+1" prefix.
How to find the WhatsApp Group number?
You can find the WhatsApp group number in two ways:
1 - In SAC 360, via the quick access tab to the lead's information, check the data highlighted in yellow
