# WhatsApp Groups

#### WhatsApp Groups in SprintHub

WhatsApp groups are a great way to centralize communication with customers, teams, or communities. In SprintHub, although it is not yet possible to create specific automations for groups, it is fully feasible **to manage and monitor the interactions** that occur in them through **SAC 360**.

As long as the number integrated with SprintHub is also present in the group, the messages sent will be displayed on the platform as **leads linked to a multi-number** — which means the group is not treated as an individual contact, but can still be managed with all the features of a regular lead.

SprintHub automatically classifies groups as **Leads**, allowing you to **organize and record important information**, such as name, tags, segments, and relevant notes. Additionally, it is possible to **look up a group's record** by searching the corresponding number, **ignoring the "+1" prefix**.

### How to find the WhatsApp Group number?

You can find the WhatsApp group number in two ways:

1 - In SAC 360, via the quick access tab to the lead's information, check the data highlighted in yellow

<figure><img src="/files/cb296c3a31acdbd028c0cb6fac8a94f96c878bc5" alt=""><figcaption></figcaption></figure>

{% embed url="<https://docs.sprinthub.com/tutoriais/geral/sac-360/agendando-mensagens-no-atendimento>" %}

2 - Or by accessing the Lead information, clicking on Full Lead Data, number indicated in the WhatsApp field

<figure><img src="/files/d2fbdbc8df87dbc495e4ca08a77ace1668b188ce" alt=""><figcaption></figcaption></figure>

### <mark style="color:purple;">Adding Groups to a Segment</mark>

In the following tutorial, see how to add WhatsApp groups to a Segment:

{% embed url="<https://youtu.be/gbXDuOLhhiM>" %}


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