# Social Manager - Response Automation

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With SprintHub's Response Automation, you can send predefined messages to users who contact you through different communication channels, such as **Facebook** and **Instagram**.

### Creating the first quick message.

To begin, first click on **Attract**, then on **Social Manager**;

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Next, to automate your direct and/or comment messages for **all posts**, just click on **Overview** and then on the **Robot icon**.

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{% hint style="warning" %}
This automation will run in all your automations.
{% endhint %}

Right after you will **New** your automation, where the title, the message and the condition to be met will be defined.<br>

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### Step by step

1. Set the title of this automation.
2. Published": For the Automation to remain active, you must keep the “Yes” option selected.
3. Define the direct message and/or the comment to be sent. You can set only one of them or both. You can define the messages and/or comments from your custom ChatGPT template.
4. &#x20;The comment and/or message will only be sent if your lead's comment meets the selected conditions.

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You can also use the “Include one of the texts” option. This option ensures that even comments with variations in uppercase and lowercase letters, and with added emojis, are recognized by the automation.

Check the example below:

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{% hint style="warning" %}
Create the automation BEFORE the post is published.
{% endhint %}

The creation of your response automation must happen before the post is published. If you create the automation after the post is published, comments made earlier will not be checked by the automation.

Right after, just click "*Save Automation*".

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To create an automation for a **Specific Post**, click on the post and then on the robot icon. Then, just perform the same automation creation process described above.

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{% hint style="info" %}
&#x20;Automatic responses are checked based on their **ORDER**, and the first one that meets the limiting conditions will be used. It is recommended that you create at most 1 (one) quick response with the condition "for any value" per post/page, and that it be the last in the list. **Only one automatic response will be sent per user per post**.
{% endhint %}