Social Manager - Response Automation

With SprintHub's Response Automation, you can send predefined messages to users who get in touch through different communication channels, such as Facebook and Instagram.

Creating the first quick message.

To begin, first click on Attract, then on Social Manager;

Next, to automate your direct messages and/or comments for all posts, just click on Overview and then on Robot icon.

This automation will run in all of your automations.

Right after, you will New your automation, where the title, message, and the condition to be reached will be defined.

Step by step

1. Define this automation's title.

2. Published": For the automation to remain active, you must keep the “Yes” option selected.

3. Define the direct message and/or comment to be sent. You can set just one of them or both. You can define the messages and/or comments from your custom ChatGPT template.

4. The comment and/or message will only be sent if your lead's comment meets the selected conditions.

You can also use the “Include one of the texts” option. This option ensures that even comments with variations in uppercase and lowercase letters, and with added emojis, are recognized by the automation.

See the example below:

Create the automation BEFORE the post is published.

The creation of your response automation must happen before the post is published. If you create the automation after the post has been published, comments made before that will not be checked by the automation.

Right after, just click on "Save Automation".

To create an automation for a Specific Post, click on the post and then on the robot icon. Then, just follow the same automation creation process above.

Automated responses are checked based on their ORDER, and the first one that meets the limiting conditions will be used. It is recommended that you create at most 1 (one) quick reply with the condition "for any value" per post/page, and that it be the last in the list. Only one automated response will be sent per user per post.