> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/attract/social-manager/social-manager-how-to-change-the-status-stage-of-the-sac-support-case-when-receiving-comments.md).

# Social Manager - How to change the status/stage of the SAC support case when receiving comments

How to change the status/stage of SAC service when receiving comments from Meta accounts

In this example, you receive comments on your Instagram posts, and want to change the status/stage of the service in SAC 360.

{% hint style="warning" %}
Leads coming through comments are not related leads, which prevents automations from being executed.
{% endhint %}

Based on this, follow the strategy below to make this lead related and achieve the automation goal:

1 - Create a funnel/pipeline in SAC 360 with the service statuses that will be changed according to the lead's action. [To learn how to create a funnel/pipeline click here](https://docs.sprinthub.com/topicos/geral/sac-360/sac-360-configuracoes-iniciais/sac-360o-modo-kanban/sac-360o-criacao-de-funil-pipeline#beneficios-de-um-funil-pipeline-bem-estruturado)<br>

2 - Create an automation in Social Manager so that when the lead sends a comment, it is forwarded to direct.

See the video below:

{% embed url="<https://youtu.be/PK-aVpX73v4>" %}

* [To learn more about Social Manager, click here](https://docs.sprinthub.com/topicos/atrair/social-manager/social-manager-automacao-de-respostas)

3 - Let's create a chatbot to respond to the lead when they are directed to direct through the Social Manager automation.&#x20;

In Chatbot, click +New, and make the following initial settings:

* Restrict the channel to Instagram Direct
* Indicate the account
* Restrict it to when the message contains the word Accelerate&#x20;

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FpJos3yI8CmzFfp2aWwVz%2Fch1.png?alt=media&amp;token=60822102-dcd1-4394-a626-9961fb847be7" alt=""><figcaption></figcaption></figure>

It is important that the builder contains the following blocks:

* Action Start service, indicating the responsible person and the user
* Action Change service status, indicating which pipeline status you want to direct the lead to

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FupsweJK2QpZYb8Ledsog%2Fch2.png?alt=media&amp;token=fc382137-4f4d-4ba2-a56c-a7857ce32954" alt=""><figcaption></figcaption></figure>

Save the automation and leave it Published to activate it.

<br>