> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/artificial-intelligence/ai-agents/legacy-ai-agents-notice/chatgpt-models/chatgpt-model-separate-audios-from-the-chatgpt-model.md).

# ChatGPT Model - Separate audios from the ChatGPT model

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FakyjL50ceCW54WsOvrzT%2Fundraw_Group_chat_re_frmo.png?alt=media&amp;token=306e9cdb-430e-445e-a316-21e5e32645ad" alt=""><figcaption></figcaption></figure>

On the SprintHub platform, one of the advanced features for improving customer interaction is the ability to **send audio messages separate from the ChatGPT conversational model**. This feature allows the creation of specific blocks in the chatbot flow, where predefined audio messages can be sent directly to customers. Applying this strategy resembles how systems such as **SAC 360º** and **CRM**, making personalization and automation in customer service easier.

#### Audio Blocks in the Chatbot

With the audio sending function, it is possible to add dedicated blocks in the chatbot flow to respond with audio messages, regardless of the textual content generated by ChatGPT. This allows more precise control over what will be said to the customer at certain moments in the interaction, ensuring that the message is conveyed clearly and professionally.

For example, in a customer service interaction, you can set up an audio with detailed instructions on the product return process, instead of just providing a link with step-by-step instructions. In addition, this technique can be used for welcome messages, order confirmations, or guidance on the next step in the service process.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F0DmCbAwZYA2ln5yxNeEO%2Fimage.png?alt=media&amp;token=3f6769df-e78c-4966-a0f3-ff9f771dbf0e" alt=""><figcaption></figcaption></figure>

#### Integration with SAC 360° and CRM Systems

These audio blocks can be especially useful when integrated with customer relationship management platforms, such as **SAC 360º** and **CRM**. This makes it easier to send automatic audio messages to leads and customers at different stages of the sales or support funnel, maintaining direct, high-quality communication.

The ability to send audio messages at critical moments in the customer journey (such as a purchase confirmation or an update on a support ticket) improves efficiency and the perception of personalized attention in service.

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fvj3jqABB7qXURBHSHw9S%2Fimage.png?alt=media&amp;token=3884beba-7403-4f3b-ab1b-f717be2b1e65" alt=""><figcaption></figcaption></figure>

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fyuht0pMUrNCq8ejf7FyP%2Fimage.png?alt=media&amp;token=730303f7-b6d9-46b3-a44b-c4138f787e1b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FA071hW2gh8FGW2QBjXbt%2Fimage.png?alt=media&amp;token=ae77ea07-550f-4241-9e8f-62db5cbedb14" alt=""><figcaption></figcaption></figure>

#### Conclusion

Using audio messages separate from the ChatGPT model in SprintHub is a powerful tool for improving customer service. By enabling the sending of personalized audio messages, integrated with SAC and CRM systems, and with the flexibility to use tokens, you ensure that communication is clear, direct, and personalized for each customer, increasing satisfaction and optimizing the customer service team's workflow.

This feature is an excellent opportunity for companies looking to improve the customer experience and maintain humanized, efficient communication.

If you need help configuring these audio blocks in your chatbot, the SprintHub team is available to provide support!


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/artificial-intelligence/ai-agents/legacy-ai-agents-notice/chatgpt-models/chatgpt-model-separate-audios-from-the-chatgpt-model.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.