AI Agents - Wait N Seconds for Lead Message
Explanation and configuration
Some customers have the habit of sending several messages in a row within a short period of time, often even within the same minute. The default behavior of the AI agent is to respond to each message individually, which can be problematic. This not only generates fragmented responses, but can also significantly increase the agent's usage.
To avoid this type of excessive expense and improve the agent's understanding of the context, it is possible to use the setting "Wait N seconds for lead message". This feature allows the agent to wait, for example, 15 seconds before responding, giving the customer time to finish their sequence of messages.
In this way, if the lead sends several quick messages, they will all be grouped and treated as a single input. This results in more complete and contextualized responses, as well as optimizing the use of AI.
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