# A.I. Agents - Responding to the Message That Opened the Conversation

## Prerequisites

To allow the agent to start by responding to the lead's message, some conditions must be met. They are:

1. The option "**Greet the lead?**" must be active, causing the A.I. to send a message as soon as it is triggered;
2. The agent must have been initialized via a Chatbot, with the trigger "**The lead opens a new conversation**";
3. The block "**AI Agent**" being the first in the Chatbot.

<figure><img src="/files/03e82a4087f01f2f1a1818fd6fcff3955dd69471" alt=""><figcaption><p><em>1 - Enabling "Greet the lead?".</em></p></figcaption></figure>

<figure><img src="/files/7a8813758eaea4029902e47e60912bce6940088e" alt=""><figcaption><p><em>2 - Configuring the trigger.</em></p></figcaption></figure>

<figure><img src="/files/bc681bc695296d25064350c92d2fe5d5cee83ccc" alt=""><figcaption><p><em>2 - Configuring the trigger.</em></p></figcaption></figure>

<figure><img src="/files/207145fedaa2718c89f90be344c2492fce084fec" alt=""><figcaption><p><em>3 - Adding the block in the Builder.</em></p></figcaption></figure>

## Testing the Agent

This trigger will activate the Chatbot and, consequently, the A.I. agent, as soon as the lead contacts through the channel and account defined in the trigger, provided there is no active conversation.

An important consideration about initializing the agent is that, with the option **"Use previous messages"** enabled, it will also take into account messages sent in past conversations, which provides greater accuracy in responses.

<figure><img src="/files/f2d32effa9986a91c32de610a15213a7b4d981b7" alt=""><figcaption><p><em>Testing agent.</em></p></figcaption></figure>


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