AI Agents - Early Termination

Using the AI agent to end a service early, and send a farewell message.

Skill Configuration

To use the Early Termination feature, you must enable this option in the agent. The condition defined in the "Termination Condition" settings will be evaluated with each new message from the contact; if the condition is met, then the agent will be terminated.

In settings, in the "Termination Message" field, you can set a message to be sent when the conversation is ended by early exit. It is also possible to leave the option "Close service?" enabled if you also want to end the service in the 360º SAC.

Testing the Skill

As the following example shows, after the customer sends a message that matches the configuration of "Termination Condition", they received the termination message and the service was resolved.