AI Agents - Early Completion

Using the AI agent to end a conversation early and send a farewell message.

Skill Configuration

To use the Early Termination feature, it is necessary to enable this option in the agent. The condition defined in the settings for "Termination Condition" will be evaluated with each new message from the contact; if the condition is met, then the agent will be terminated.

In the settings, in the "Termination Message", you can define a message to be sent when the conversation is ended by early exit. It is also possible to keep the option "End service?", if you also want to close the service in SAC 360º.

Testing the Skill

As the following example shows, after the customer sends a message that matches the configuration of "Termination Condition", he received the termination message and the service was resolved.