# AI Agents - Active Engagement
## Skill Configuration
To use the active engagement feature, it is necessary to enable this option on the agent. The time set in the "**Inactivity Engagements**" settings will be counted from the last message sent by the agent — that is, when they are waiting for a response from the lead.
In the settings, in the instructions field, you must specify how the agent should engage with the lead — for example, whether to use a specific form of address, make some personalized reference, or remind relevant information. The **Limit by Condition**, part defines under which criterion this engagement should not occur, considering the context of the service and/or the lead's fields.
Agent Skills.
Active Engagement Settings.
{% hint style="info" %}
The Active Engagement skill will only work if the lead sends at least one message to the agent.
{% endhint %}
## Testing Skill
As the following example shows, after 30 minutes of inactivity by the lead, they received the two previously configured engagement messages.
