# A.I. Agents - Active Engagement

## Skill Configuration

To use the active engagement feature, it is necessary to enable this option on the agent. The time set in the "**Inactivity Engagements**" settings will be counted from the last message sent by the agent — that is, when they are waiting for a response from the lead.

In the settings, in the instructions field, you must specify how the agent should engage with the lead — for example, whether to use a specific form of address, make some personalized reference, or remind relevant information. The **Limit by Condition**, part defines under which criterion this engagement should not occur, considering the context of the service and/or the lead's fields.

<figure><img src="/files/60d722dedca8f98b3286fcd5c7f95badc4095e12" alt=""><figcaption><p><em>Agent Skills.</em></p></figcaption></figure>

<figure><img src="/files/940d33504651822ea35687bf7f5ad4e1b877f6c6" alt=""><figcaption><p><em>Active Engagement Settings.</em></p></figcaption></figure>

{% hint style="info" %}
The Active Engagement skill will only work if the lead sends at least one message to the agent.
{% endhint %}

## Testing Skill

As the following example shows, after 30 minutes of inactivity by the lead, they received the two previously configured engagement messages.

<figure><img src="/files/5bef81573b0da543be28b4a65f6e1d7539b60f5b" alt=""><figcaption><p><em>Service with Active Engagement.</em></p></figcaption></figure>


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