> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/artificial-intelligence/ai-agents/ai-agent-how-to-disable.md).

# AI Agent - How to disable

In SprintHub, it is possible to quickly deactivate an AI Agent, preventing it from continuing to handle automatic service requests.

#### How to deactivate the AI Agent

You can access the settings in two ways:

**Option 1 – Through the menu:**\
**Menu >> Artificial Intelligence >> AI Agent**

**Option 2 – Through service search:**\
In the field **Find services**, type **AI Agent** and access the feature.

<figure><img src="/files/2d8743a71572b0a7e672edf6b5a8900f2e5b1936" alt=""><figcaption></figcaption></figure>

After accessing:

1. Find the agent you want to deactivate;
2. Click on **Actions**;
3. Deactivate the switch (**toggle**) of **Active** for the agent.
4. Click on **Save & Close**

After deactivation, the AI Agent will stop responding to new requests automatically.

<figure><img src="/files/13060996b01b8d248ea598d51bed650b1555c53e" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/d9a5b97a2922b8779287391f76bd89131ea63937" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/a6c2299d02120c71116c573c354da521593bf317" alt=""><figcaption></figcaption></figure>

***

#### Attention

* Deactivation **does not delete** the agent, it only stops its operation;
* All settings and customizations remain saved;
* To use it again, just reactivate the agent at any time.

> **Tip:** If there are automations linked to the AI Agent, review the service flows to ensure the process continues working as expected.


---

# Agent Instructions
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