AI Agent - How to disable

At SprintHub, it is possible to quickly deactivate an AI Agent, preventing it from continuing to handle automated support requests.

How to deactivate the AI Agent

You can access the configuration in two ways:

Option 1 – Through the menu: Menu >> Artificial Intelligence >> AI Agent

Option 2 – Through the services search: In the Find services, type AI Agent and access the feature.

After accessing:

1. Locate the agent you want to deactivate;

2. Click on Actions;

3. Disable the key (toggle) of Active the agent.

4. Click on Save & Close

After deactivation, the AI Agent will stop automatically responding to new support requests.

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Warning

• Deactivation does not delete the agent, it only stops its operation;

• All settings and customizations remain saved;

• To use it again, just reactivate the agent at any time.

Tip: If there are automations linked to the AI Agent, review the support flows to ensure the process continues working as expected.