> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/topics/artificial-intelligence/ai-agents/a.i.-agent-how-to-disable.md).

# A.I. Agent - How to disable

At SprintHub, it is possible to quickly deactivate an AI Agent, preventing it from continuing to handle automated support requests.

#### How to deactivate the AI Agent

You can access the configuration in two ways:

**Option 1 – Through the menu:**\
**Menu >> Artificial Intelligence >> AI Agent**

**Option 2 – Through the services search:**\
In the **Find services**, type **AI Agent** and access the feature.

<figure><img src="/files/2d8743a71572b0a7e672edf6b5a8900f2e5b1936" alt=""><figcaption></figcaption></figure>

After accessing:

1. Locate the agent you want to deactivate;
2. Click on **Actions**;
3. Disable the key (**toggle**) of **Active** the agent.
4. Click on **Save & Close**

After deactivation, the AI Agent will stop automatically responding to new support requests.

<figure><img src="/files/13060996b01b8d248ea598d51bed650b1555c53e" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/d9a5b97a2922b8779287391f76bd89131ea63937" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/a6c2299d02120c71116c573c354da521593bf317" alt=""><figcaption></figcaption></figure>

***

#### Warning

* Deactivation **does not delete** the agent, it only stops its operation;
* All settings and customizations remain saved;
* To use it again, just reactivate the agent at any time.

> **Tip:** If there are automations linked to the AI Agent, review the support flows to ensure the process continues working as expected.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sprinthub.com/en/topics/artificial-intelligence/ai-agents/a.i.-agent-how-to-disable.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.