> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/strategies/whatsapp/whatsapp-ways-to-send-messages-and-templates.md).

# WhatsApp - Ways to Send Messages and Templates

There are different ways to send messages via WhatsApp within the platform. Below, we will explain the three main ways so you can scale your communication intelligently and with control.

#### 1. SAC and CRM Automations

This mode is focused on the operational efficiency of your support and sales teams.

* In CRM: You can set up triggers based on funnel movement. When moving an opportunity card, for example, the system can automatically send a WhatsApp message or template.
* In SAC: Unlike bulk sends, here the automation is aimed at reminders and re-engagements. Important: SAC automation will only be executed for support cases that are in SAC. This ensures that the customer receives the message only while there is an active interaction with your team.

#### 2. Automation Flow

This is the most robust way to trigger sends, as you have the possibility to build your automation flow with several blocks; within the builder, you will find various blocks such as:

* Action
* Condition
* Trigger
* Switcher
* Time limiter

 integrating it into the customer journey in a more automated way. In the flow, you will use Action blocks "Send WhatsApp to the contact" or “Send message template to the contact”.

<figure><img src="/files/8bf63da1bb0534fe739cb9ca8b5edb8a6716b918" alt=""><figcaption><p>"Send WhatsApp to the contact"</p></figcaption></figure>

<figure><img src="/files/cc8bab537e68a67b3466eedeeb81aa56b69bfa24" alt=""><figcaption><p>“Send message template to the contact”</p></figcaption></figure>

{% hint style="warning" %}
Security Note: If your goal is to send messages using a WhatsApp Web number, it is essential to configure the flow strategically to protect the health of your SIM card. To help you with that, we have a detailed article in our knowledge base:

* [Automation with Security: Strategy to Avoid Being Blocked on WhatsApp Web with High Lead Volume](https://docs.sprinthub.com/estrategias/whatsapp/boas-praticas-com-whatsapp-web/automacao-com-seguranca-estrategia-para-evitar-bloqueio-no-whatsapp-web-com-alto-volume-de-leads)

This tutorial teaches how to structure your automation flow to reduce the chances of the number being banned or suspended, even when dealing with large volumes of leads.
{% endhint %}

#### 3. Message Queue

The third way is through the [Message Queue](https://docs.sprinthub.com/topicos/relacionar/fila-de-mensagens), ideal for controlled bulk sends or seasonal campaigns. Sending can be done immediately or scheduled for a certain date.

In the queue, you define the lead segment and the output channel. When configuring the queue, you will have the options:

* WhatsApp
* WhatsApp Template

<figure><img src="/files/5a88ef7f73ee3810fac85a71114eb8eaaa527166" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
After configuration, just drag the card to the "In Queue" column. The system manages the send cadence to maintain the stability of your connection.
{% endhint %}

#### Conclusion

Mastering these three ways of sending allows your strategy to be agile in SAC, organized in CRM, and powerful in automations. The correct use of templates and adherence to security best practices ensure that your operation grows sustainably and professionally.

<br>


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