Problems with WhatsApp Web Integration: What to Do?

Reasons Why WhatsApp Web May Disconnect:

1. Ban: If the number was banned for violating WhatsApp's terms of use.

2. Outdated Device App: The WhatsApp app on the phone is outdated.

3. Device App Unused for a Long Time: The app has not been opened on the phone for a long period.

4. Device Change: Moving the WhatsApp number to another device without reconnecting on WhatsApp Web.

5. App Installed on Device Without Connection: The phone with WhatsApp is not connected to the internet.

6. Multiple Device Connection: The number is connected on many devices simultaneously.

Best Practices to Troubleshoot Disconnections and "Message Unavailable" on WhatsApp Web:

1. Remove the SprintHub Connection: Completely disconnect the SprintHub connection. Don’t worry, all information will remain linked to the number. After reconnecting, everything will return to normal.

2. Manage Connected Devices: Go to "Linked Devices" in WhatsApp and disconnect all devices that are not SprintHub. Keep only one device connected to avoid overload.

3. Update the App: Keep the WhatsApp app always updated. Prefer the WhatsApp Business version over the personal version, as it is more suitable for business.

4. Reconfigure SprintHub: Add the connection again in SprintHub and rescan the QR Code.

5. Check the Internet Connection: Ensure that the phone with WhatsApp is always connected to a stable network with good signal quality.

Tips to Avoid Future Problems:

1. Warm Up New Numbers: Do not connect numbers that have not been "warmed up" yet. Use the number with real customers for at least one month before using it in automations.

2. Keep the Phone Charged and Connected: The phone with WhatsApp should always be charged and connected to the internet, preferably on Wi‑Fi.

3. Keep WhatsApp Business Always Open: Even in the background, keep WhatsApp Business active on the phone to avoid disconnections.

4. Avoid Connecting Multiple Devices: Connect only SprintHub or another trusted device. Avoid connecting the same number on different platforms or on WhatsApp Web simultaneously.

5. Do Not Send SPAM or Mass Messages: Sending mass messages to unknown contacts or those who do not have the number saved may result in a ban.

6. Send Personalized Messages: If using automation, include questions that encourage interaction, such as “Would you like more information?” or “Reply with ‘stop’ to unsubscribe.”

7. Avoid Mass Sending to Inactive Contacts: Do not send messages to large lists of contacts who have never interacted with your number or who have not saved it in their address book.

8. Follow Meta's Guidelines: Meta, the company that owns WhatsApp, is increasingly strict about using WhatsApp Web in systems that use bots and automations. Use features cautiously and within allowed guidelines.

By following these best practices, you reduce the chances of unexpected disconnections and ensure a more efficient and secure use of WhatsApp Web for your business.

Boas práticas com WhatsApp Web | SprintHub - Base de Conhecimentodocs.sprinthub.com

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