Problems with WhatsApp Web Integration: What Should You Do?
Reasons Why WhatsApp Web May Disconnect:
Ban: If the number was banned for violating WhatsApp's terms of use.
Outdated Device App: The WhatsApp app on the phone is outdated.
Device App Not Used for a Long Time: The app has not been opened on the phone for a long time.
Device Change: Switching the WhatsApp number to another device without reconnecting on WhatsApp Web.
App Installed on a Device Without Connection: The phone with WhatsApp is not connected to the internet.
Connection on Multiple Devices: The number is connected on many devices simultaneously.
Best Practices to Fix Disconnects and the Unavailable Message from WhatsApp Web:
Remove the SprintHub Connection: Completely disconnect the SprintHub connection. Don't worry, all information will be linked to the number. After reconnecting, everything will return to normal.
Manage Connected Devices: Go to "Connected Devices" in WhatsApp and disconnect all devices that are not SprintHub. Keep only one device connected to avoid overload.
Update the App: Keep the WhatsApp app always updated. Prefer the version WhatsApp Business instead of the personal version, as it is more suitable for business.
Reconfigure SprintHub: Add the connection again in SprintHub and scan the QR code again.
Check the Internet Connection: Make sure the device with WhatsApp is always connected to a stable network with good signal quality.
Tips to Avoid Future Problems:
Warm Up New Numbers: Do not connect numbers that have not yet been "warmed up." Use the number with real customers for at least a month before using it in automations.
Keep the Phone Charged and Connected: The phone with WhatsApp should always be charged and connected to the internet, preferably via Wi-Fi.
Keep WhatsApp Business Always Open: Even in the background, keep WhatsApp Business active on the phone to avoid disconnects.
Avoid Connecting Multiple Devices: Connect only SprintHub or another trusted device. Avoid connecting the same number on different platforms or on WhatsApp Web simultaneously.
Do Not Send Spam or Bulk Messages: Sending bulk messages to unknown contacts or those who do not have the number saved can result in a ban.
Send Personalized Messages: If you are going to use automation, include questions that encourage interaction, such as “Would you like more information?” or “Reply with ‘unsubscribe’ to cancel the subscription.”
Avoid Bulk Sending to Inactive Contacts: Do not send messages to large lists of contacts that have never interacted with your number or do not have it saved in their contacts.
Follow Meta's Guidelines: Meta, the parent company of WhatsApp, is becoming increasingly strict with the use of WhatsApp Web in systems that use bots and automations. Use the features cautiously and within the permitted guidelines.
By following these best practices, you reduce the chances of unexpected disconnects and ensure a more efficient and secure use of WhatsApp Web for your business.
How to disconnect and integrate in SprintHub
How to disconnect in the WhatsApp app on your Device
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