> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/strategies/meta-business/how-to-open-a-support-ticket-with-meta.md).

# How to open a support ticket with Meta

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FhyK3dPiBR7s81zUg2UkG%2FChatGPT%20Image%20Sep%206%2C%202025%2C%2012_25_34%20PM.png?alt=media&amp;token=d2713972-5065-4a17-8b97-560b3cbd7d4e" alt=""><figcaption></figcaption></figure>

Follow the steps in the screenshots:

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2F2ay0MP6b0zZCLWGbuL8K%2Fimage.png?alt=media&amp;token=929b797b-db7d-406a-b914-f6e4c7bc0bf1" alt=""><figcaption></figcaption></figure>

**Open Meta Business Suite** in the correct business account.

No **bottom left corner**, click on **Settings** (⚙️).

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2FrYm70yNc22bpDE3W8aYI%2Fimage.png?alt=media&amp;token=b7f742e4-a292-41ac-80d3-2da1b8072bbc" alt=""><figcaption></figcaption></figure>

In the menu that opens, click **Help**.

The panel will open **Help** on the right side. Click **Contact Support** (it may appear as **Talk to Support**).

<figure><img src="https://684109703-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9FzUKkagBNy5uQ7AtGNa%2Fuploads%2Fa5vxxJeg4ydOB0H5a1yu%2Fimage.png?alt=media&amp;token=f08d1e8c-394f-4ecd-871b-304c7fc2304a" alt=""><figcaption></figcaption></figure>

Choose the **issue topic**, write a **short summary**, **attach screenshots** and **send**.

### Quick tips

* Have the **IDs** (BM, ad account, campaign, WABA/number if it's WhatsApp).
* Explain **what happened**, **since when** and **what you have already tried**.
* Follow the response in the **Support Inbox/Support Inbox** of Business.
* If the button doesn't appear, try during **business hours** and/or change the help language to **English (US)**.