# Broadcast - Communication between CRM and Customer Service: Moving conversations In this tutorial, the goal is to demonstrate how to send a broadcast from CRM to automatically move a customer service window in the SAC to another stage of the funnel. This integration makes the transition between stages more agile, reduces the need for manual actions, and contributes to more efficient case management aligned with the customer's needs. {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sprinthub.com/en/strategies/broadcast/moving-conversations-in-customer-support-via-broadcast.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.