Broadcast: What it is and how to use it in SprintHub

The Broadcast It is a SprintHub feature that allows automatic communication between different areas of the system, triggering events and executing actions without the need for manual intervention.

In simple terms, it works like a signal sent from an action, which can be captured by a specific trigger to launch a new automation, creating smart and dynamic flows.

This feature is widely used to integrate processes between modules such as CRM, SAC, Automation, Funnels and Chatbots, making operations more agile and automated.

How does Broadcast work?

Broadcast works in two stages:

1. Broadcast emission

First, an action within SprintHub generates a signal (broadcast).

This signal can be emitted by different events, such as:

• Change of stage in the funnel;

• Change in service status;

• Record update;

• Execution of an automation;

• Actions performed in CRM, SAC or Chatbots.

2. Broadcast capture

After being emitted, a trigger can “listen” to this signal and execute an action automatically.

For example:

➡️ A contact is moved to a specific stage in the CRM; ➡️ A broadcast is emitted; ➡️ SAC identifies this event; ➡️ The service window is automatically moved to another department or queue.

When to use Broadcast?

Broadcast is ideal for scenarios where you want to automate processes between different parts of the system, avoiding manual actions and reducing operational errors.

Usage examples:

✅ Automatically move cases in SAC; ✅ Change service owners; ✅ Trigger automations after CRM changes; ✅ Sync actions between Chatbot and SAC; ✅ Automatically update funnel stages; ✅ Create smart integrations between modules.

Practical example in SprintHub

Imagine the following scenario:

A lead moves to the stage “Payment Approved” in the CRM.

When this movement occurs:

1. CRM emits a Broadcast;

2. A trigger captures this event;

3. The service is automatically routed in SAC to the Onboarding;

4. A workflow can be started to send welcome messages.

All this happens automatically, without the team needing to move anything manually.

Broadcast benefits

🚀 Process automation — reduces repetitive tasks; ⚡ Operational agility — actions happen in real time; 🔄 Integration between modules — CRM, SAC and automations work together; 🎯 Fewer manual errors — reduces oversights and rework; 📈 Greater productivity — teams focus on service and not on operational processes.

Conclusion

Broadcast is an essential feature for anyone who wants to create smarter processes within SprintHub. With it, it is possible to connect different areas of the system and automate actions in a practical way, ensuring greater efficiency, organization and speed in service and contact management.

In the next articles, you will see practical examples of configuration and use of Broadcast in different scenarios within SprintHub.

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