> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/strategies/broadcast/broadcast-communication-between-crm-and-customer-support-moving-cases.md).

# Broadcast - Communication between CRM and Customer Support: Moving Cases

In this tutorial, the goal is to demonstrate how to send a broadcast from CRM to automatically move a customer service window in the SAC to another stage of the funnel. This integration makes the transition between stages more agile, reduces the need for manual actions, and contributes to more efficient case management aligned with the customer's needs.

{% embed url="<https://youtu.be/NFO-cmhZ21s>" %}


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