> For the complete documentation index, see [llms.txt](https://docs.sprinthub.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinthub.com/en/strategies/broadcast/broadcast-communication-between-crm-and-customer-service-moving-service-cases.md).

# Broadcast - Communication between CRM and Customer Service: Moving Service Cases

In this tutorial, the goal is to demonstrate how to send a broadcast from the CRM to automatically move a service window in the SAC to another stage of the funnel. This integration makes the transition between stages more agile, reduces the need for manual actions, and contributes to more efficient service management aligned with customer needs.

{% embed url="<https://youtu.be/NFO-cmhZ21s>" %}