Cache Cleanup

To solve problems related to: SprintHub updates and opening the platform in two tabs.

Why clear the cache?

The browser cache temporarily stores files, such as images and scripts, to load web pages faster. However, sometimes these cached files can become outdated or corrupted, which can lead to loading issues or improper functioning of the SprintHub platform.

Follow the example in the image below:

Written Step by Step

1. Open the Page: Launch Google Chrome and navigate to the page for which you want to clear the cache.

2. Access the Development Tools: To open the Development Tools, you can right-click anywhere on the page and select the "Inspect" option from the menu that appears. Alternatively, you can press Ctrl + Shift + I.

3. Force Reloading the Page While Bypassing the Cache: With the Development Tools open, you will see a toolbar at the top or bottom of the browser window. Right-click the refresh button in the address bar (the circular arrow icon) and select the "Empty Cache and Hard Reload" option from the drop-down menu. This will make Google Chrome load the page again, ignoring the cached data and displaying the latest version of the page.

Conclusion

After clearing the browser cache, you can try accessing the SprintHub platform again. If you are still experiencing access problems, try the following additional steps:

Restart the Browser: Close the browser completely and open it again.

Check the Internet Connection: Make sure you are connected to the Internet and that the connection is working properly.

Refresh the Page: Press Ctrl + F5 (Windows) or Command + Shift + R (Mac) to force the browser to reload the page without using the cache.

Try Another Browser: If the problem persists, try accessing the SprintHub platform in a different browser to determine whether the issue is related to a specific browser.