# Templates - How to Create and Download the JSON for Export and Import

In **SprintHub**, you can create and reuse Templates easily in various features, such as:

* **Automations** (360º Customer Service, CRM and Flows)
* **Landing Pages**
* **Forms**
* **Webhooks**
* **AI Agents**
* **Chatbots**
* **Emails**

These templates can be used within the same instance as models or exported and imported between different instances via a file **JSON**.

> ⚠️ **Attention:**\
> If the template contains media files (images, videos, or documents), they will be referenced based on the source instance. If those files are deleted, the template will lose the reference. For this reason, it is ideal to edit and update the template right after importing it into a new instance.

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The example shown in the video below is made with the feature **Chatbot**, but the process is the same for any other area that allows template export.

{% embed url="<https://youtu.be/ViGlndPFqKA>" %}

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#### **CONCLUSION**

Exporting and importing templates via JSON is a practical way to standardize processes and gain agility in configuring features across different SprintHub environments. Take advantage of this functionality to optimize your time and maintain consistency between your instances.


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