# Automation Reports - SAC 360º and CRM in SprintHub

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SprintHub offers a robust system to manage customer service automations, integrated with the CRM to provide a complete view of the customer lifecycle. One of the features is the ability to generate reports of these automations, allowing managers to monitor and optimize service performance.

### View of Automation Running and Completed

By clicking on the name of a specific automation within the **Automation Statistics**, you will be redirected to a page where it is possible to view all service cases that are participating or have participated in that automation. The view is divided into two main sections:

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1. **Cases in Progress:**
   * The top of the page displays a list of the service cases that are still executing the automation.
   * You will see detailed information such as the case number, the lead's name, the contact type (such as WhatsApp), the associated account, and the current status of the case.
2. **Completed Cases:**
   * Just like the cases in progress, those that have already been completed are also listed, making it easier to analyze performance and verify leads that completed the entire automation process.

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#### Error Logs

Below the list of cases, there is a section dedicated to **Error Logs**. These logs are crucial to understand what went wrong at a particular step of the automation. The available information includes:

* **Lead:** The specific contact that encountered the problem.
* **Case:** The case number associated with the error.
* **Action:** The specific step or action within the automation where the error occurred.
* **Message:** A description of the error that was recorded.

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