📉Automation Reports - Customer Support 360° and CRM in SprintHub

SprintHub offers a robust system to manage customer service automations, integrated with the CRM to provide a complete view of the customer lifecycle. One of the features is the ability to generate reports of these automations, allowing managers to monitor and optimize service performance.

View of Automation Running and Completed

By clicking on the name of a specific automation within the Automation Statistics, you will be redirected to a page where it is possible to view all service cases that are participating or have participated in that automation. The view is divided into two main sections:

1. Cases in Progress:

   • The top of the page displays a list of the service cases that are still executing the automation.

   • You will see detailed information such as the case number, the lead's name, the contact type (such as WhatsApp), the associated account, and the current status of the case.

2. Completed Cases:

   • Just like the cases in progress, those that have already been completed are also listed, making it easier to analyze performance and verify leads that completed the entire automation process.

Error Logs

Below the list of cases, there is a section dedicated to Error Logs. These logs are crucial to understand what went wrong at a particular step of the automation. The available information includes:

• Lead: The specific contact that encountered the problem.

• Case: The case number associated with the error.

• Action: The specific step or action within the automation where the error occurred.

• Message: A description of the error that was recorded.